The clock is ticking, part two

I had a chance to try out the 10-minute rule at a program we did for Northwestern University last week.  The workshop is called "Grace Under Pressure," and it focuses on how to recognize and relieve adrenaline flooding - the fight-or-flight response that shuts down your ability to think clearly.  It's really cool material, mostly developed by Andra Medea, who wrote Conflict Unraveled and certified me to teach this stuff.

We have two fantastic interactors who demonstrate flooding and its solutions, and of course they're riveting.  But there's also a lot of information on the physical signs and symptoms of flooding that I have to convey at the beginning of the workshop.  Last time we did it, a participant complained about the "lecture" (!), so I wanted to tinker with this section to see if the 10-minute rule might help keep the learners more engaged.

I redesigned this chunk it so that I changed direction about every 9 minutes, bringing in the interactors, discussion, etc.  I also made sure that I explained BEFOREHAND exactly how the information would be useful to the learners.  (I'm an awful nerd sometimes, and I tend to get enthusiastic and not notice that listeners may be thinking, "And you're telling me this WHY?")

The redesign worked beautifully!  In fact, one of the participants, commenting on the half-day program as a whole, said, "I don’t think any of us were bored for even one second."

Granted, most of this was due to Ta-Tanisha Jordan and Jack Hickey (pictured above), and their skill at demonstrating conflict and calm.  But at least I didn't get in their way!

Photo:  Jill Brazel

Face facts

Wonderful article in Discover Magazine this month about facial expressions. Humans, it seems, have a "deep instinct" to mimic faces. When we see an expression on another person, we make the same face, fleetingly -- which helps us understand what that person is feeling. Mirroring facilitates empathy.

I'm trained as an actor, and actors have long understood that assuming a facial expression can create the emotion associated with it. Try it right now. Allow the inner edges of your eyebrows to rise up. Feel the corners of your eyes pull down. In other words, make a sad face. And stay with it for a little. Suddenly feeling sad?

Now look at the kid in the picture. Grin along. Feel better?

As Carl Zimmer says in the Discover piece, "When humans mimic others' faces...we don't just go through the motions. We also go through the emotions."

What implications does this have for communications training? It's fascinating to think.

Photo by CARF, Creative Commons

Let me hear your body talk...

No, I haven't been ignoring you. It's been a few weeks of intense work on a bunch of new programs for Workplace Productions, including a new diversity program we piloted yesterday.

To me, one of the most fascinating aspecsts of diversity work is nonverbal communication. How much is innate and species-wide? How much is learned and cultural? We know some specific gestures don't translate well: for example, the American "OK" sign, which is exceedingly rude in some places, as a friend of mine found out after she used it to thank a sweet little old Brazilian lady who had helped her find the right bus.

But the facial expressions that express the basic human emotions seem to be universal, according to research by Paul Ekman and others. And a very clever study of blind Olympic athletes suggests that full-body gestures of pride and shame may also be inborn. And like the facial expressions, we share many of them with our fellow primates.

Why these specific gestures? Here's a study that suggests that the spontaneous expression of fear may have a practical advantage...the better to see you with, my dear!